Refund policy

Order Cancellation
You may cancel your order and receive a full refund free of charge before your items enter production or are shipped. Once your package has been dispatched from our warehouse, order cancellation requests will no longer be accepted.

Return Eligibility, Time Limit & How to Return Returns are accepted for all Elovrin cosmetics and skincare products. You must submit your return application within 30 calendar days after you receive your parcel.

Step‑by‑Step Return Instructions Submit your return application by emailing our customer support at service@elovrin.com. Provide your valid purchase order receipt for verification. Await our customer service reply containing the designated return warehouse address. Securely package your product and ship it to the provided return address. Important: Do not send returned goods directly to our raw material manufacturer. Only use the return warehouse address supplied by our support team.

Return Requirements

Full‑size (main) products must remain unopened, unused and unswatched to qualify for a return. EXCEPTION: This unopened requirement does NOT apply if the item has quality defects, is significantly inconsistent with product description, poses safety hazards, causes skin allergy, arrives damaged or is near expiry. In such cases, returns will be accepted even if the full-size seal has been broken, and we will bear all return shipping costs. Once the full‑size product seal is broken, it will no longer be eligible for return for change-of-mind personal reasons. Complimentary trial-size / sample-size products may be opened and tested for evaluation purposes. Opening samples will not affect the return eligibility of your unopened full-size items. Products must be returned with original intact packaging, free of scratches, stains or damage, except for cases of verified quality issues, damage upon arrival, product safety risks, severe mismatch with description or allergy-causing products.

Non‑Returnable Items

For hygiene and safety purposes, liquid makeup, cream-based skincare, face masks and lip gloss cannot be returned once their full-size packaging has been opened for change-of-mind personal reasons. EXCEPTION: If these items have quality defects, arrive damaged, are near expiry, have severe discrepancies from product description or present safety/allergy risks, they remain eligible for returns even after opening, and all return shipping fees will be covered by us.

Return Shipping Cost Rules Change-of-mind return (customer-initiated personal reason): The customer bears the return shipping cost. Customers are liable for at most one-time shipping fee for the return shipment. No restocking fee will be applied for eligible returns. Defective / damaged / incorrect item (our error): We will cover all return shipping costs.

Refund Processing Time Refund review: After we receive and inspect the returned goods, we will confirm refund approval or rejection within 3 business days. Refund arrival: If approved, the refund will be issued to your original payment method. Funds usually appear within 3–10 business days after approval, subject to the processing speed of your bank, card issuer, PayPal or other payment provider. The 3–10 business day window starts after refund approval. Refund review and payment provider processing are separate stages.

Late or Missing Refunds If you have received notification of refund approval but have not yet received your funds: Check your bank account balance first. Contact your card-issuing bank or payment platform to check the refund processing progress. Email our customer support at service@elovrin.com for help tracking your refund record.

Company Information Brand: Elovrin Operating Company: Wuhan Xinge Shang Trading Co., Ltd. Company Address: Factory Building 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province - 436
Support Email: service@elovrin.com
Contact Phone: 16268425173
Business Hours: Monday to Friday: 9:00 AM–5:00 PM